Customer Help

What will I find in the Customer Area?

In here, you will find a lot of useful information about your healthcare plan:

  • Your policy documents
  • Claim forms - more details about claims can be found here
  • Medical, travel, safety and cultural information
  • How to access hospitals, physicians, clinics and health and wellness specialists
  • Online health programme (if you have bought our International Health & Wellbeing option)

Log into the Customer Area


Are you a Cigna customer? Contacting us is easy.

We're here for you whenever you need us. Whether you have a question about your benefits, need help finding a doctor near you, or want to know the status of a claim you submitted, you can contact us at any time of the day or night from anywhere in the world.


Some convenient ways to contact us:

  • Email:
  • Call our Customer Care Team on: +44 (0) 1475 788182, or toll free from inside the US on 1 800 835 7677.
  • Call our Customer Care Team toll-free from anywhere in the world using the Cigna Calling Card. Simply find the access code of the country you are calling from and when prompted dial Cigna’s calling card number: 808-672-7493-6554 (no PIN is required). When prompted, dial the toll-free number (0) 800 835 76771.
  • Call collect / Reverse charges - will be accepted by Cigna